What are the items you should look for in a compliant to determine validity?

1. 1. Reviewing the initial complaint: What are the items you should look for in a compliant to determine validity?
  2. Notifying the appropriate upper management of the complaint unless they are implicated in the complaint: What are the steps to take to determine who is involved?
  3. Obtaining additional information as necessary and developing a plan for the investigation: What other items are important to the investigation?
  4. Conducting interviews with staff, residents and/or management: Delineate the types of questions to ask in the interview.
  5. Determining if the allegations are substantiated or unsubstantiated: Identify criteria to determine if substantiated or unsubstantiated.