Models of Organizational Performance

  • Choose two models of organizational performance and compare and contrast them by evaluating their differences and similarities.
  • From the first e-Activity, suggest ways performance measurements might be used by a company or an organization to evaluate its customer satisfaction. 
  • From the second e-Activity, provide at least two examples of quality indicators that the company may opt to measure and defend its cause-and-effect linkage between the key measures of performance.

2-3 paragraphs and cite

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